Customer Survey
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Customer Satisfaction Survey

The FabriClean Supply team is determined to live up to our motto: “Service Counts – Count on us”. To accomplish this, we need honest feedback from our valued customers. Please take a moment to complete and submit this form. Please choose the branch serving your business in the drop down below.


Check the number that best represents your level of satisfaction with our customer service: Checking a 5 reflects a high level of satisfaction with our performance in that area of service; checking a 1 represents a low level of satisfaction in that area.

YOUR EMAIL:

BRANCH:

         
  Time Zone    
           
ORDER FULFILLMENT: Low >> >> >> High
1. Accuracy – getting what you ordered 1 2 3 4 5
2. Problem resolution – errors are fixed promptly 1 2 3 4 5
           
INVOICE ACCURACY:          
1. Correct pricing - items are priced as expected 1 2 3 4 5
2. Credits – being made promptly & correctly 1 2 3 4 5
           
DELIVERY:          
1. Timeliness – orders arriving as scheduled 1 2 3 4 5
2. Order stocked – put away neatly by driver 1 2 3 4 5
3. Courtesy– driver is presentable and helpful 1 2 3 4 5
4. Orders checked – driver assists the check in 1 2 3 4 5
           
PRODUCTS:          
1. Cleanliness – products arrive clean & dust-free 1 2 3 4 5
2. Quality – products function well & look good 1 2 3 4 5
3. Selection - carrying everything you need 1 2 3 4 5
           
CUSTOMER SERVICE:          
1. Availability - easy access to salesman or inside staff 1 2 3 4 5
2. Competence - staff is knowledgeable & courteous 1 2 3 4 5

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